FAQ

ORDERING & PAYMENT

Do I need an account to place an order?

No. You can place an order as a guest without creating an account.

Creating an account can make future shopping easier by allowing you to view your order history and manage your account information more conveniently.

What if I forgot my password?

Click the password recovery option on the login page and follow the instructions sent to your email address.

If you still need help accessing your account, please contact us at:

support@Varelivo.com

What if I entered the wrong email address?

Please contact us as soon as possible at support@Varelivo.com.

Include your order number and the correct email address. If your order has not progressed too far in processing, we’ll do our best to update your information.

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include major credit and debit cards such as Visa, Mastercard, and American Express, as well as PayPal.

Available payment options may vary depending on your location and the payment services available at checkout.

Is my payment information secure?

We use secure checkout technology and trusted third-party payment providers to process transactions.

Payment information is handled through the payment service selected during checkout and is subject to that provider’s security practices.

For more information about how we handle personal information, please see our Privacy Policy.

Are there any currency conversion fees?

Prices may be displayed in different currencies depending on your location or store settings.

If currency conversion is required, your bank, card issuer, or payment provider may apply its own exchange rate or foreign transaction fee.

These rates and fees are determined by your payment provider and are not controlled by Varelivo.

Can I use multiple discount codes on one order?

Unless otherwise stated, promotional or discount codes cannot be combined with other promotional offers or discount codes.

Specific conditions will be shown with the applicable promotion.

How do I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order.

Email:

support@Varelivo.com

Please include your order number and the change you would like to request.

We’ll do our best to accommodate your request before fulfillment begins.

Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.

SHIPPING & DELIVERY

When will my order be processed?

Orders are typically processed within 2–7 business days.

Processing may take slightly longer during holidays, promotional events, or periods of unusually high order volume.

Once your order ships, you’ll receive a shipping confirmation email.

When will my order arrive?

After your order has been dispatched, estimated delivery is typically 7–15 business days.

Delivery times are estimates and may vary due to your location, customs processing, carrier delays, holidays, severe weather, or other circumstances outside our reasonable control.

For complete shipping information, please see our Shipping & Delivery Policy.

Do you offer free shipping?

Yes.

Varelivo offers:

Free Shipping on Orders $39.99+

Any applicable shipping charges will be shown at checkout before you complete your order.

How will my order be shipped?

Shipping methods may vary depending on your destination and order.

Your package may be handled by an international carrier, postal service, or local delivery partner.

Available shipping information will be provided during checkout or after your order has been dispatched where applicable.

How do I track my order?

Once your order ships, we’ll send you a shipping confirmation email with tracking information when available.

You can also visit our Track Your Order page and enter your tracking number.

Please use your tracking number, not your order number.

Why isn't my tracking information updating?

If you just received your shipping confirmation, please allow approximately 24–72 hours for the tracking information to update.

Tracking may also temporarily stop updating while a package is moving between carrier facilities or being transferred to a local delivery partner.

Can my order be shipped in multiple packages?

Yes.

In some cases, items from the same order may be shipped separately.

If this happens, you may receive a separate tracking number for each shipment.

Can I change my shipping address after ordering?

Please contact us as soon as possible if you notice an error in your shipping address.

We’ll do our best to update your address before fulfillment begins.

Once your order has been processed, packed, or shipped, an address change may no longer be possible.

What if I entered the wrong shipping address?

Contact us immediately at:

support@Varelivo.com

Please include your order number and the correct address.

If your package has already shipped, we may no longer be able to change the delivery address.

Will I be charged customs duties or taxes?

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees depending on the destination.

Unless otherwise stated at checkout, these charges are determined by local authorities and may be the responsibility of the recipient.

For specific information, please contact your local customs authority.

What should I do if my order hasn't arrived?

First, please check:

• Your latest tracking information

• Around your property or designated safe delivery location

• Whether someone in your household or a neighbor accepted the package

• Whether the carrier left a delivery notice

If you still cannot locate your package, please contact:

support@Varelivo.com

Include your order number and tracking number so we can help review the shipment.

RETURNS & REFUNDS

What is your return policy?

You may request a return within 45 days of receiving your order.

Eligible items should generally be unused, undamaged, and returned in their original condition and packaging with any included parts or accessories.

Please contact us before returning any product.

For complete information, please see our Returns & Refunds Policy.

How do I start a return?

Please email:

support@Varelivo.com

Include:

• Your order number

• Your reason for return

• Photos or other supporting information when relevant

Our customer care team will review your request and provide the appropriate return instructions and return address.

Please do not send products back before receiving return instructions.

Who pays for return shipping?

For returns due to a change of mind or ordering the wrong item, return shipping costs may be the responsibility of the customer where permitted by applicable law.

If we confirm that an item arrived damaged, defective, incomplete, or incorrect, we’ll provide an appropriate solution and explain any applicable return shipping arrangements.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible.

Include:

• Your order number

• A brief description of the issue

• Clear photos or a short video when applicable

• Photos of the packaging or shipping label when relevant

After reviewing the issue, we may offer a replacement, partial refund, full refund, or another appropriate solution, depending on the circumstances.

What if something is missing from my order?

Please check your shipping confirmation first, as some orders may arrive in multiple packages.

If an item or included part is still missing, contact:

support@Varelivo.com

Please include your order number and, where possible, photos of the package and items you received.

How long does the return process take?

Once your returned item has been received, we’ll inspect it and review your return.

Please allow up to 14 business days for return inspection and refund processing.

We’ll notify you once your return has been processed.

When will I receive my refund?

Approved refunds will be issued to your original payment method.

Please allow up to 14 business days for us to process an approved refund after receiving and reviewing your return.

Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

GARDEN LIGHTS

Are all Varelivo garden lights solar powered?

Many of our garden lights are solar powered, but not every product necessarily uses the same power source.

Please check the individual product page for the exact power source, charging method, and product specifications before purchasing.

Do solar garden lights turn on automatically at night?

Many of our solar garden lights are designed to turn on automatically when it becomes dark and turn off during daylight.

Features may vary between products, so please check the individual product description for details.

How should I charge my solar garden lights before first use?

For solar-powered products, place the solar panel in an area with good access to direct sunlight.

Allow the product sufficient time to charge before evaluating nighttime performance.

Exact charging recommendations may vary by product, so please follow the instructions provided on the applicable product page or with the product.

Where should I place the solar panel?

For better charging performance, place the solar panel where it can receive sufficient direct sunlight during the day.

Avoid heavily shaded areas or locations where trees, walls, roofs, or other objects significantly block sunlight.

Charging performance may vary depending on weather, season, location, and placement.

Will my solar lights still work on cloudy days?

Solar lights may continue to charge in cloudy conditions, but reduced sunlight can result in less stored energy and shorter illumination time.

For better performance, place the solar panel in the brightest available outdoor location.

Why isn't my solar garden light turning on?

Try the following:

• Make sure the power switch is turned on, if applicable

• Allow the solar panel sufficient time to charge

• Make sure the solar panel is not covered or heavily shaded

• Test the light after dark or cover the solar panel to simulate darkness

• Check the product instructions for any setup requirements

If the problem continues, please contact:

support@Varelivo.com

Are Varelivo garden lights waterproof?

Many Varelivo garden lights are designed for outdoor use, but the level of water and weather resistance varies by product.

Please refer to the individual product page for the applicable weather-resistance or waterproof information.

Avoid making assumptions about waterproof ratings unless they are specifically stated for the product.

NEED MORE HELP?

Still have a question?

Our customer care team will be happy to assist with questions about products, orders, payment, shipping, tracking, returns, or refunds.

📧 support@Varelivo.com

We typically respond within 24–48 business hours.