Returns & Refunds

A simple guide to returns, eligibility, shipping, and refund processing.

Our Return Process

01

Contact Our Team

Request a return within 45 days of delivery.

02

Share Your Order Details

Provide your order number, reason for return, and photos when relevant.

03

Receive Return Instructions

Wait for our customer care team to confirm the return address and instructions.

04

Send Your Return

Pack the item securely and use a trackable shipping service whenever possible.

Return Eligibility

◷ Within 45 Days

Your return request must be submitted within 45 days of receiving your order.

□ Original Condition

Items should be unused, undamaged, and returned in their original condition and packaging.

✓ Complete with Included Parts

Any accessories, manuals, parts, or other items included with the product should be returned together.

# Proof of Purchase

A valid Varelivo order number or other proof of purchase is required.

Items That Cannot Be Returned

The following items may not be eligible for a standard return:

• Items damaged through misuse, improper installation, or accidental damage after delivery
• Items missing important parts, accessories, or included components
• Personalized or custom-made products, where applicable
• Items returned outside the applicable return period
• Returns sent without prior authorization

This does not affect any mandatory consumer rights that may apply to defective, damaged, or incorrect products.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Clear photos or a short video when applicable
• Photos of the packaging or shipping label when relevant

Once the issue has been reviewed, we may offer a replacement, partial refund, full refund, or another appropriate solution, depending on the circumstances.

Return Shipping

For returns requested because you changed your mind or ordered the wrong item, return shipping is generally the responsibility of the customer, where permitted by applicable law.

If we confirm that an item is defective, damaged, or incorrect, we will explain the available solution and applicable return shipping arrangements.

We recommend using a trackable shipping service when returning an item, as we may be unable to confirm receipt of an untracked package.

Refund Processing

Returned items will be inspected after they are received.

Once your return is approved, the refund will be issued to your original payment method.

Please allow up to 14 business days for return inspection and refund processing.

Your bank, credit card provider, or payment service may require additional time for the refund to appear in your account.

Changes or Cancellations

Need to change or cancel your order?

Please contact us as soon as possible after placing your order.

We will do our best to accommodate your request before the order enters fulfillment.

Once an order has been packed or shipped, changes or cancellations may no longer be possible.

Start a Return Request

Please contact us before mailing any item.

📧 support@Varelivo.com

Our customer care team will provide the appropriate return address and instructions.

Varelivo
WEI LING NETWORK TECHNOLOGY CO., LIMITED